We are happy to custom make and preorder in SOLD OUT items for you. Please allow 1-2 weeks for stamps to be custom made, 4-8 weeks for wax seals to be custom made, 4-8 weeks for preorder items to go through production (sometimes longer depending on artist). We ship all items on your order together. If you want other items prior please place a separate order for preorder / custom items. All custom made / preorder items are FINAL and cannot be returned or refunded or cancelled for any reason.
All prices are in Australian Dollars & include GST. We accept Visa, Master Card, Paypal, EFT, Afterpay and Zipppay.
All wholesale orders must be paid via credit card, cash or EFT.
We want you to be happy so please contact us if there is any issue with your order.
We offer exchange or credit voucher on full priced items returned within 14 days of purchase. We do not offer cash refunds, so please chose carefully.
Purchases of SALE items are final. Sale items may be offered at a discounted price due to overstocking, slight damage, or a small fault, or discontinued line. Sale items are NOT returnable or refundable and are delivered as is at a discounted price. No returns, refunds or exchanges on Mystery Boxes.
Please ensure you select a suitable shipping option for goods ordered. We will not be held responsible for breakable items being shipped in satchels etc. They should be shipped in a box to protect them, so please choose appropriately.
Once parcels have left our shop/warehouse via the courier, they are then the property of Australia Post / Fastway / Sendle. If items were damaged in shipping, please contact us asap, we make every effort to work with you if items get broken but please note we will not instantly replace or refund products damaged in transit. If your package rattles or looks squashed please do not accept it from the courier.
Steps to take:
Your order is covered by courier insurance for up to $100 if it can be proved it was broken in transit. If you'd like additional insurance added please contact us at the time of ordering.
Please contact us and provide reason for return and invoice number. Returns must be sent within 14 days of purchase, and tracking number must be emailed to us to ensure safe and documented delivery. Any unauthorized returns will not be accepted. If items are to be returned to us, please make sure you provide the following details: Your full name, invoice number and date of email approved return. Items in original packaging / packaged not to incur any damage. Shipping charges are not refundable.
All cancellations will incur a handling fee of approximately 10-20% order value to cover fees (banks / shopify charge for the refund transaction), restocking fees, staff time of unpacking / packing. Min cancellation fee is $5.