EST 2012. Gift Shop Australia. Collectibles, curiosities & gifts to be treasured. FREE shipping$150+*

FAQ

The SIX things team of mad hatters are here to help you. 

Covid 19 update

Our warehouse is fully operational and we are working to get your orders out to you ASAP.  We hope you and your family are safe. xx

Please note our warehouse is closed for annual holidays Saturday March 21st to Thursday April 2nd. (It's our xmas holidays!) No orders will be shipped in that 1+1/2 weeks. You can still place an order. We'll ship your order as soon as we return from our break (most will be upgraded to express where possible). 

Custom made / preorders

We are happy to custom make and preorder in SOLD OUT items for you. Please allow 1-2 weeks for stamps to be custom made, 4-8 weeks for wax seals to be custom made, 4-8 weeks for preorder items to go through production (sometimes longer depending on artist).

We ship all items on your order together. If you want other items prior please place a separate order for preorder / custom items.

All custom made / preorder items are FINAL and cannot be returned or refunded or cancelled for any reason.

Payment

All prices are in Australian Dollars & include GST. We accept Visa, Master Card, Paypal, EFT, Afterpay and Zipppay. 

All wholesale orders must be paid via credit card, cash or EFT.

Refunds / exchange

We want you to be happy so please contact us if there is any issue with your order.

We offer exchange or credit voucher on full priced items returned within 14 days of purchase. We do not offer cash refunds, so please chose carefully. 

Purchases of SALE items are final. Sale items may be offered at a discounted price due to overstocking, slight damage, or a small fault, or discontinued line. Sale items are NOT returnable or refundable and are delivered as is at a discounted price.

Strictly no returns, refunds or exchanges on Mystery Boxes. 

Damaged goods

Once parcels have left our shop/warehouse via the courier, they are then the property of Australia Post. We make every effort to work with you if items get broken but please note we will not instantly replace or refund products damaged in transit. If your package rattles or looks squashed do not accept it from the courier. Or return it immediately to your local post office.

If items were damaged in shipping, you will need to take items in original packing box with wrap etc to your local Australia Post and fill in claim form. 

Australia Post will NOT accept responsibility unless you pay for insurance and sign for the package on delivery. Contact us if you would like to add insurance and signature to your order.

Returns

Contact us via email ASAP. Please provide reason for return, photos if damaged and invoice number. Returns must be sent within 14 days of purchase, and tracking number must be emailed to us to ensure safe and documented delivery. Any unauthorized returns will not be accepted.

If items are to be returned to us, please make sure you provide the following details: Your full name, invoice number and date of email approved return. Items in original packaging / packaged not to incur any damage. Post to: SIX THINGS, PO Box 34 Bilambil Heights NSW 2486.

Original shipping and return shipping charges are not refundable.

Cancellations

All cancellations will incur a handling fee of approximately 10-20% order value to cover banking fees (banks charge for the refund transaction), restocking fees, staff time of unpacking / packing. Min cancellation fee is $5.

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